Due to the current situation with Covid-19, and in line with WHO guidance we have temporarily implemented a relaxed signature process. This process change has been put into place to protect our customers as well as our employees.
Until further notice consignees are no longer being asked to sign for UPS deliveries. Drivers are required to make contact with the person who is accepting the package(s) but will no longer require that person to sign the DIAD Board.
Orders are processed within 2-3 business days (Monday – Friday), excluding major holidays.
Once processed your order will be classified as Unfulfilled or fulfilled:
- Unfulfilled- Your order is being built. Please check all your email folders (Spam/Junk) for your confirmation message. If we have a question about your order we will try to call or email you.
- Custom Order Note: Purchase of Custom Spring Rates (front/back), Extreme Low Kit, or Swift Spring Upgrade takes 4-6 weeks build time.
- Fulfilled- Your order has been shipped. From this point it will take approximately 5-7 business days to ship.
Our primary shipping service is UPS Ground Delivery. "Ground" services takes 5-7 business days from coast-to-coast.
Delivery Time is dependent on availability. Some items will ship within 48 hours, others in a couple days, while some may take as many as several weeks (especially custom or back ordered products). We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.