Shipping Policy
Turnaround
Orders are processed within 1-2 business days (Monday – Friday), excluding major holidays.
Once processed your order will be classified as Unfulfilled or fulfilled:
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Unfulfilled- Your order is being built or prepared to ship. Please check all your email folders (Spam/Junk) for your confirmation message. If we have a question about your order we will try to call or email you.
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In Stock: The coilovers will ship out 1-2 days after the order is processed. It will take 2-4 business days for the coilovers to reach our warehouse. We will then ship them from our warehouse to your door.
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Custom Order: Purchase of Custom Spring Rates (front/back), Extreme Low Kit, or Swift Spring Upgrade takes 3-6 weeks build time.
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Out-of-Stock: It will be an approximate 4-6 weeks build to ship time for out-of-stock standard orders.
- Fulfilled- Your order has been shipped from our warehouse. From this point it will take approximately 3-7 business days to ship to you.
Delivery
Our primary shipping service is UPS Ground Delivery. "Ground" services takes 3-7 business days from coast-to-coast.
Delivery Time is dependent on availability. Some items will ship within 48 hours, others in a couple days, while some may take as many as several weeks (especially custom or back ordered products). We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted.
Note: Free shipping only applies to locations where standard UPS Ground Delivery is available. Yukon, Northwest Territories and Nunavut are excluded.
If there is an issue with your delivery, please contact us so we can assist you. Do not call the carrier and file your own claim. We must as the shipper do this for you.
Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
Log into your Account to track your order, if you already have a tracking number use the onsite UPS Tracking Lookup form or go directly to the UPS website: https://www.ups.com/WebTracking/track.
Lost and Stolen Package Policy
- RacingCoiloversCanada.com is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. If your tracking shows that your package has been delivered, please check with neighbours and family members to make sure they did not receive it by mistake.
- RacingCoiloversCanada.com is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. Please confirm your shipping address before finalizing the checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. In most cases, once an order has shipped we cannot make any changes to your shipping address.
- We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided.
Missing or Lost Shipments
If you can not locate your shipment or your tracking has stalled please contact us right away. We will contact the Shipper and start an investigation on your behalf. If the Shipper has filed the shipment as lost we will begin the claim process. This can take 1-2 months* for UPS to process, please be assured our team will keep you up to date with each step in the claim.
* Lost package claim times can vary depending on the time of year, the volume of shipments the Shipper is tracking and shipper processing times.
What to do if a package is stolen from your porch
- The first thing you should do is check your purchase confirmation email for tracking information and confirm the Shipper has confirmed the delivery.
- Check with neighbours and family members to make sure they did not receive it. If you have a doorbell or other security cameras check the footage.
- Contact us as soon as possible, and we will investigate with the Shipper to confirm the status of your shipment.
- If your security footage, neighbours or family saw evidence of a theft or if the status of your package was confirmed as delivered please contact your local police and report the theft.